F.A.Q.

Here are some common questions about the ESDC

Courses

What courses do you offer?

At the moment we have the European Safer Driver Course – Ireland version. We’re launching first in Ireland because we’re Irish. For Ireland we will soon have “Rules of the Road” and “Speed Awareness Courses”. The ESDC for the rest of the Europe is being produced.

When will the ESDC be in my Country?

We will be launching the UK version in the Spring of 2017, with Spain, Italy, France and Germany to follow before the end of 2017.

Can anyone take the course?

Yes. Even if you haven’t passed your driving test you can still use our course to help you become a safer driver when you do get on the road.

How long does the course take?

The 9 modules within the European Safer Driver Course contain approximately 3 hours of content. When you factor in the time to digest the information, plus the assessments, you can expect the entire programme to take you about 6 hours.

How do I know if I'm progressing?

The system automatically records your progress for you. You can view your progress on the module home pages,

Do I need to save my work?

There’s no need. The system remembers for you.

Do I have to complete the course in one go?

No. You can complete the course in your own time at your own pace. You can complete the course over as many log in sessions as you want. If you do want to, you can of course complete the entire course in one session.

Is there a time limit to complete the course?

You must complete the course within 180 days from the date of purchase.

Quizzes

What's the difference between a Quiz and an Assessment?

As you progress through the modules, you’ll be asked a number of quiz questions within the course. These quiz questions are not graded and are simply there for you to check your understanding and reinforce the learning.

Assessment questions are separate and are completed at the end of each Chapter. These questions count towards your Certification. Don’t worry, we’ll make it very clear when you’re about to take an assessment.

How long do the assessments take?

The length of the assessment varies from Chapter to Chapter. Typically an assessment will take you 5 minutes and contains 5 to 10 questions.

How do you know it's me taking the assessment?

Before you take an assessment in a session, we’ll text a 6 digit verification code to your mobile phone. Simply enter this code on the screen to begin your assessment. This way we, and your insurer, knows that it’s you that has completed the course.

No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating that you, and not another person, studied the material in its entirety and completed that chapter assessments. By registering for the course, you understand that it may be an offence to make false statements or to falsify documents submitted by your insurer.

Where do the assessment questions come from?

All questions are taken from a pool of questions relating to that chapter. Two people completing the course may get different questions from the pool. If you retake any assessments it’s possible you may also see different questions the second time around.

What score do I need to pass?

You must receive a total score of 90% to pass the course and get the European Safer Driver Certification.

How many attempts can I have at each assessment?

You can take the assessments as often as you like.

Is it possible to fail the course?

Only if you don’t complete all of the assessments. If you complete all of them but have scored less than 90% in total. You simply revisit the sections where you need to improve your score.

Do I have to take a final exam?

No. The assessments at the end of each chapter count towards your total.

Certs

How do I get my Certificate?

One you’ve passed, you can view your Certificate via your Dashboard.

What is my Dashboard?

Your Dashboard shows you your progress in each module, your score for each module and your total score. Once you score 90% or more, you can view your European Safer Driver Certificate there also.

Can I print my Certificate?

Insurers view your Certificate via a unique link that you email to them. if you want a physical copy of your certificate, you can purchase that for €10 via your Account page. Your ESDC will then be posted to you.

How do I send my Certificate to my Insurance company?

You simply send your insurer a unique link via email. This link takes them to your Certification. It shows the insurer your name, driving licence number and when you passed the course.

Can I get my Certificate posted to me?

Yes. If you want a physical copy you can purchase one via your Account page. It costs €10 and is sent to you in the post.

Technical

What do I need to watch the course?

An internet connection and a device to connect to it. You can complete the course on any computer, tablet or Smartphone. For the best experience we recommend learning on a larger screen device – like a laptop of tablet.

Can I watch the course from more than one computer?

Yes. You can log in from anywhere you like from any device. You progress is stored in our system, not on your computer.

Do I need any special software to watch the course?

No. The courses can be followed using free software that most computers and tablets will have had installed during the course of everyday internet usage

What internet speed do I need to watch the course?

For smooth viewing of the videos, you’ll need an internet download speed of 2Mb  – almost all homes have internet of at least this speed.

Can I watch the course on a tablet or iPad?

Yes.

Can I watch the course on my Smartphone?

Yes. However we recommend that you take the assessments on a larger screen, like a laptop or tablet.

Do you offer technical support?

Yes. You contact our Tech Support team via your Account page or the Contact Us page on the website.

Data Security

What information do I need to provide?

To purchase the course we need your name, email and credit card number.

To start watching the course we need your mobile number, which we use only for verification purposes.

To get your Certification we need your driving licence number – as this is displayed on the Certificate for your insurer.

Is my personal information secure?

Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering–that is, for automatically determining whether the data has been altered in transit.

Do you do anything with my data I should know about?

We only use your data to verify that it;s you completing the course. We never send or share any of your data with any 3rd parties.

If there is an enhancement to a course, we may email you to let you know – but that’s it.

Log in

I forgot my password - what do I do?

On the Log In screen – click “Forgot password” and click on the email link that we send to the email address you used when registering.

I forgot my email address - what do I do?

Please contact us via the link on the page and we can help verify your account.

Still need help? Drop us a line!

For any other questions, please email us at support@esdc.eu